Shop FAQ

Want to know more about how Udetect works? Check out our FAQ for quick answers. Want to know more in detail? Get in touch with us via the contact page.

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What do I need to get started?

To start doing qPCR analyses you will need the Thermocycler, a DNA isolation kit including a pump, the appropriate target tube for the target of interest, target tubes for internal control (UIC).

What is the Udetect equipment included in the capital expenditure?

qPCR thermocycler, rack for DNA isolation, vacuum pump for water filtration and a protective case.

How quickly will I receive my order?

The delivery time is 2 to 4 weeks.

I don’t have an account yet, how do I place an order?

You can only order if you have an account. You create a new account. The application will be assessed by us within 1 to 2 working days. After approval, you will receive the login details and you can place the order. The first order must be paid in advance. After this you can order on […]

How does the ordering process work?

You go to our webshop and select the products you want. If you have an account, log in and place an order. We will send you a quote, after receiving an order confirmation and all the necessary information for invoicing by email, the order will be shipped to you and delivered to you within 4-8 […]

What is Udetects’s Return Policy?

All product returns require prior authorization from Udetect. Contact our Support Team at info@udetect.eu with a description of the situation and they will assist in beginning the authorization process as needed.